Account activation
Because of the large amount of fraudulent orders we receive, all orders go through a strict screening process. We try to activate all new accounts within 1 hours, but the turn-around time is usually much quicker—about 15 minutes if the order passes our fraud check. If you do not receive your Welcome e-mail after 1-3 hours, check your e-mail application's Spam or bulk mail folder. If you still cannot find your Welcome e-mail, please submit a support ticket on the ProwHost Customer Portal at https://my.prowhost.com.
Billing cycles
You select a billing cycle when you order a hosting package. You can choose to be billed monthly, or you can pre-pay for a 6, 12, 24, or 36-month period. You can only make monthly payments in VPS Plans.
Anti-fraud measures
During the checkout process, all orders are run through a fraud detection service that assists us in eliminating fraudulent transactions. Occasionally, this service flags a transaction as potentially fraudulent. If this occurs to you, we will ask for information that validates your identity and payment method. This may include asking for a photocopy of a valid identification card, or a photocopy of your credit card. Detecting fraudulent transactions helps us keep costs down and prevent malicious actors from using our servers.
